Terms of Service

1. Acceptance of Terms

Welcome to Robnez Solutions. By accessing or using our AI receptionist services, website, and related applications (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

2. Description of Services

Robnez Solutions provides AI-powered receptionist services that automatically answer and manage incoming calls for businesses. Our Services include call handling, message taking, appointment scheduling, and other related features powered by artificial intelligence technology.

3. Account Registration and Security

To use our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 18 years old to create an account and use our Services.

4. Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services in any way that violates applicable laws or regulations
• Impersonate or attempt to impersonate Robnez Solutions, our employees, or other users
• Engage in any conduct that restricts or inhibits anyone's use of the Services
• Use the Services to transmit spam, chain letters, or other unsolicited communications
• Attempt to gain unauthorized access to any portion of the Services
• Interfere with or disrupt the Services or servers connected to the Services
• Use the Services for any fraudulent or malicious purposes
• Collect or harvest any personally identifiable information from the Services

5. Call Recording, Consent, and Data Processing

a. Acknowledgment of Call Recording. The Services record incoming telephone calls, creating audio recordings and text transcripts ("Call Data"). You, the Client, acknowledge and agree that all calls made to the phone numbers you connect to the Services will be recorded.

b. Client's Obligation to Ensure Consent. You represent and warrant that you are solely responsible for ensuring that all callers are provided with adequate notice of the recording and that all necessary consents are obtained in compliance with applicable laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). At a minimum, you must ensure that callers are clearly informed at the beginning of each call that the conversation will be recorded for purposes including appointment booking, quality assurance, and record-keeping on your behalf.

c. Data Processing Roles. For the purposes of privacy law, you, the Client, are the Data Controller with respect to the personal information contained within Call Data. Robnez Solutions acts as the Data Processor, processing this data on your behalf and at your direction to provide the Services. You retain full ownership and control over the Call Data.

6. Payment and Billing

Certain aspects of our Services require payment. You agree to:

• Provide current, complete, and accurate billing information
• Pay all fees and charges incurred through your account
• Pay applicable taxes associated with your use of the Services

We reserve the right to change our pricing at any time. Price changes will be communicated to you in advance and will apply to subsequent billing periods. Subscription fees are non-refundable except as required by law or as explicitly stated in these Terms.

7. Intellectual Property Rights

The Services and all content, features, and functionality are owned by Robnez Solutions and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Services for your business purposes. You may not:

• Copy, modify, or create derivative works of the Services
• Reverse engineer, decompile, or disassemble any portion of the Services
• Remove or alter any copyright, trademark, or other proprietary notices
• Use the Services to develop competing products or services

8. User Content and Data

You retain ownership of any content, data, or information you provide through the Services ("User Content"). By providing User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and analyze your User Content solely to provide and improve the Services.

You represent and warrant that:

• You own or have the necessary rights to provide the User Content
• Your User Content does not violate any third-party rights
• Your User Content complies with these Terms and applicable laws

9. Service Availability and Modifications

We strive to provide reliable Services, but we do not guarantee that the Services will be available at all times or free from errors. We reserve the right to:

• Modify, suspend, or discontinue any aspect of the Services
• Perform scheduled or emergency maintenance
• Implement updates and improvements

We will make reasonable efforts to notify you of planned maintenance that may affect your use of the Services.

10. Termination

You may terminate your account at any time by contacting us or using the account deletion feature in your dashboard. We may terminate or suspend your account immediately, without prior notice, if you breach these Terms or engage in conduct that we determine to be harmful to other users or our business.

Upon termination:

• Your right to use the Services will immediately cease
• We may delete your account and User Content
• You remain liable for all charges incurred prior to termination

11. Disclaimers, AI Accuracy, and Limitation of Liability

a. General Disclaimer. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

b. AI Accuracy and Reliability. You acknowledge that the Services are powered by artificial intelligence, which may produce errors, inaccuracies, or misinterpretations. We do not warrant that call transcriptions, summaries, or any other AI-generated output will be accurate, complete, or reliable. You are solely responsible for reviewing and verifying all AI-generated outputs, including but not limited to the details of any appointments booked through the Services.

c. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ROBNEZ SOLUTIONS, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF ROBNEZ SOLUTIONS FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF (A) ONE HUNDRED CANADIAN DOLLARS (CAD $100.00) OR (B) THE TOTAL AMOUNT OF FEES PAID BY YOU TO ROBNEZ SOLUTIONS IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Robnez Solutions and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:

• (a) your access to or use of the Services;
• (b) your violation of these Terms;
• (c) your violation of any third-party right, including any intellectual property right or privacy right;
• (d) your User Content; or
• (e) your failure to provide adequate notice and obtain necessary consent for call recording from your callers, or any other breach of your obligations under applicable privacy laws.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law provisions. Any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof, shall be determined by arbitration in Toronto, Ontario, Canada before a single arbitrator. The arbitration shall be administered by the ADR Institute of Canada under its ADRIC Arbitration Rules.

14. General Provisions

Entire Agreement: These Terms constitute the entire agreement between you and Robnez Solutions regarding the Services.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Robnez Solutions
Email: [email protected]
Website: https://robnez.com